Power Sector Leaders Discuss Estimated Billing and Customer Concerns
Frank Nwoye Okafor, Chairman of the Anambra State Electricity Regulatory Commission (ASERC), emphasized that estimated billing is primarily aimed at addressing energy losses within the power sector, rather than benefiting consumers directly. He made these remarks during a public consultation held in Awka, the capital of Anambra State, focused on the draft regulations for establishing the Anambra State electricity market.
During the session, Okafor clarified that the intention behind estimated billing is not to charge customers for their actual consumption but to account for the significant energy losses that afflict the sector. He noted that if these losses are not effectively managed, they could escalate to as much as 40% of the total energy produced.
Okafor stressed the importance of ASERC’s role in promoting social advancement by ensuring energy access, which he described as essential for modern economies. He acknowledged the existing challenges of high electricity tariffs but reassured attendees that the commission is committed to enforcing minimum service standards while regulating rates.
He encouraged citizens to actively report power shortages rather than merely complaining about them, highlighting the necessity for the community to engage with the regulatory body in resolving these persistent issues. ASERC, as Okafor pointed out, does not provide electricity directly but serves as a regulatory entity to enhance the quality of service provided by electricity suppliers.
In a response to Okafor’s statements, Okechukwu Okafor, Managing Director of First Power, suggested that the chairman’s remarks were aimed at appealing to customers’ emotions. He elaborated that despite losing over 20% of energy production—which they absorb without passing costs on to consumers—there’s a general lack of understanding about the true costs of energy, often obscured by subsidy systems.
Emmanuel Anosike, Executive Commissioner for Customer Protection and Regulation, added that ASERC’s efforts remain focused on customer satisfaction within the state. He noted that currently, First Power is the sole electricity provider authorized to operate in Anambra, and regulations stipulate that customers must be connected within a week of payment.
Furthermore, he explained that customers who face disputes with their electricity provider may suspend payments until the matter is resolved, while any outstanding invoices would need to be addressed post-resolution. Anosike also urged both First Power and consumers to communicate grievances effectively to the commission, insisting that customers are entitled to compensation in instances of unjust disconnection.
